Customer Service Marketplace Specialist (Shopee, TikTok Shop, Tokopedia)

Join Gogobli Asia Technology, a dynamic and innovative tech company driving digital transformation in Southeast Asia! We are seeking a highly motivated Customer Service Marketplace Specialist to join our growing team in Jakarta Pusat. In this role, you will be the first point of contact for our customers across Shopee, TikTok Shop, and Tokopedia marketplaces, ensuring their shopping experience is seamless and enjoyable. With a strong focus on customer satisfaction, you will handle inquiries, complaints, and feedback, providing timely and effective solutions.

As a Customer Service Marketplace Specialist at Gogobli Asia Technology, you will work in a fast-paced environment, utilizing tools like Zendesk, Slack, and Google Workspace to manage customer interactions efficiently. This role offers a unique opportunity to work with some of the most popular e-commerce platforms in the region, contributing to the growth and success of our digital marketplace ecosystem.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints across Shopee, TikTok Shop, and Tokopedia marketplaces, ensuring timely and effective resolutions.
• Provide exceptional customer service by offering friendly, professional, and empathetic support.
• Utilize Zendesk and other customer service tools to manage and track customer interactions efficiently.
• Collaborate with cross-functional teams to resolve complex customer issues and improve the overall shopping experience.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the team's goals by maintaining high customer satisfaction and loyalty rates.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, preferably in the e-commerce or digital marketplace industry.
• Strong communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Proficiency in English, both written and spoken, is a must.
• Familiarity with customer service software such as Zendesk, Slack, and Google Workspace.
• Ability to work in a fast-paced, dynamic environment with a strong focus on customer satisfaction.
• Certification in customer service or related field is a plus.
• Passionate about technology and digital transformation, with a keen interest in the e-commerce industry.

🛠️ Keahlian

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